Privacy Policy for Hot Spa - Therapy Pool & Spa

 We collect personal information to provide you with the best possible experience. When you book a session, register for membership, or contact us, we may ask for details such as your name, email address, phone number, and payment information. Additionally, if you use our website, we may gather information about your device, browsing activity, and interaction with our services.

In some cases, we might receive information from third-party platforms, such as booking or payment services. Cookies and similar technologies are also used to collect data that helps us analyse website traffic, improve functionality, and offer personalised experiences.

 The information we collect is essential for delivering our services effectively. We use it to process reservations, manage memberships, and communicate with you regarding your sessions or account. Additionally, the data allows us to provide customer support, resolve issues, and enhance our offerings based on user preferences and feedback.

We may also use your information to send promotional materials, special offers, or updates about our services. You can opt out of receiving marketing communications at any time. All data collection and usage comply with applicable laws and are guided by our commitment to your privacy.

We do not sell your personal information. However, your data may be shared in specific circumstances:

• With Service Providers: Third-party vendors assisting in payment processing, customer support, or analytics.
• Legal Obligations: Sharing information to comply with legal requirements, subpoenas, or government investigations.
• Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to the new entity.

 To enhance your experience, we use cookies and similar tracking technologies on our website. These tools help us understand user preferences, improve navigation, and offer tailored content. While cookies are a valuable tool for improving services, you can manage or disable them through your browser settings. However, disabling cookies may limit the functionality of certain features.

We retain your information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Retention periods vary based on legal, operational, or regulatory requirements. Once the data is no longer needed, we take steps to securely delete or anonymise it.

 Protecting your data is a priority for us. We implement advanced security measures, such as encryption, secure servers, and regular audits, to safeguard your information. While we strive to protect your data from unauthorised access or breaches, no system can guarantee complete security. Therefore, we encourage you to practice caution when sharing sensitive information online.

 You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccuracies in your information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Data Portability: Request your information in a portable format.
• Withdraw Consent: Revoke consent for data processing where applicable.

To exercise these rights, contact us and we will address your concerns promptly.

 Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from minors. If we become aware that such information has been collected, we will take immediate steps to delete it.

Our website and app may include links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of these third-party providers before engaging with their services.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your information.

 If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Company: Hot Spa - Therapy Pool & Spa

Phone: 02 9750 2885

Email: admin@hotspa.com.au

Your trust is important to us, and we are dedicated to safeguarding your privacy while delivering exceptional service.